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software's.
(d) Run test cases in the deploym ent server to ensure the integrity
and perform ance of the final product.
(e) Deliver the required m anuals.
(f) T rain the clients and adm inistrators on the product.
Maintain
(a) Accept bugs and m inor changes and provide the delivery date.
(b) Provide a 24x7 support for priority issues.
Methodology
Factors that influence the project segm entation are nature of the work , the
environm ent, the existence of a link between the client and the offshore developm ent
center, and the m aturity of processes in the offshore developm ent center.
For each project, there are systematic processes for project track ing and project
review. Each of these reviews covers a particular aspect of the project such as risk
m anagem ent, software quality assurance, and project progress, inter group
dependencies, product and process m etrics, progress against project baselines and
status of configuration m anagem ent. A progress report for each w ork module is
produced regularly against metrics defined for the pack . T his ensures that any
processes gaps or com m unication problem s are m anaged im m ediately and
appropriately. T he statement of w ork also defines milestones, each w ith a planned
completion date. T his enables project m onitoring based on the m ilestones and also
helps to identify issues and address them at an early stage.
Reviews and m eeting with the client play an im portant role in the successful
m anagem ent and control of a project. T he usual rules are
(a) W eek ly reviews via a conference call
(b) Daily overlap of work -tim e between offsite and onsite team
Quality
T o provide the highest quality of services to SDEI's clients, SDEI develops a quality
assurance program , m anaged and reporting directly to the CT O. T he quality assurance
program aim s to achieve SEI and ISO certifications. Such com m itm ents assure our
custom ers that we are focused on delivering high-quality services, on tim e and on
budget.
