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January 30, 2006
Progress 2006
The Citizen, Auburn, New York
A Not-For-Profit Skilled Nursing &
Rehabilitation Facility for over 30 years
Sponsored by the Sisters of St. Francis
Medicaid, Medicare, Private Insurance, Grants and Private
Payments Welcome
Services & Care Levels
For more information or to schedule a tour, please contact the Admission
Office at
Mercy Health & Rehabilitation Center
3 St. Anthony Street
Auburn, New York 13021
Phone: 315-253-0351 ext. 244
Dignity. Independence. Quality Care.
M
Mercy
Health &
Rehabilitation
Center
Short Term Inpatient Rehabilitation Unit offer-
ing physical/occupational and speech therapy.
Specialized Dementia Care Unit serves resi-
dents with early to middle stages of Dementia
with a resident-oriented approach.
Long Term Care - includes 24 hour Skilled
Nursing Care with on-site services including:
podiatry, optometry, radiology, psychological
counseling, palliative, hospice and pastoral care.
Respite Care offers accommodations for sched-
uled short stays.
Adult Medical Day Program open Monday -
Friday 8:00am - 4:00pm with flexible schedule.
The Citizen, Auburn, New York
Progress 2006
January 30, 2006
19
We asked Oakwood Service Center
a few questions about their business
and this is what they told us:
Q: Tell us about your Product/ Ser-
vice.
A: Complete auto & truck service,
full body shop - very large Parts dept.
- wholesale & retail.
Q: What is unique about your
business?
A: Over 32 years of service - serv-
ing Central New York - 24 hour tow-
ing & road service. Largest independ-
ent parts inventory in Central New
York - stocking brand name quality
parts. Full service repairs for cars &
trucks - Including full body shop
repair.
Q: Awards/Recognition?
A: Wreckmaster & AAA Towing
Certified, A/C Delco Trained Techni-
cians, ASE Certified ASA - member.
We have been voted Best of the
Region for Towing and Auto repair in
2005.
Q: Community involvement?
A: Active Support in local Volun-
teer Fire Dept., Involved in local gov-
ernment, Member local Chamber of
Commerce, Member State National
Towing Association, Member State
National Repair Shop Association,
Support Many Local Civic Organiza-
tions.
Q: Business in 2005 vs. 2004?
A: Our business has increased
about 15% we have doubled our parts
Inventory. We have expanded our
truck service and added a fourth heavy
tow truck to our fleet. Our new front
counter and waiting area has been
completed.
Q: Tell about your location.
A: Expanded our building by 2000
square feet to accommodate new
offices & front counter area. We have
15 service bays, with many large
enough to accommodate large trucks
& buses
Q: Tell about your customers,
where do they come from and why do
they use you?
A: Our clientele comes from all
over Central New York. We have had
a steadily expanding customer base for
the last 32 years.We are able to
accommodate almost any needs.
Timely! Using quality parts at fair
prices. We will also tailor service pro-
grams for fleet and commercial
accounts.
Q: Goals/plans?
A: Continue our quality customer
satisfaction.
Business Name: Oakwood Services Center Inc.
Address: 1644 Rt. 326, Auburn, NY 13021
Phone: 315-252-2400
Fax: 315-252-0069
Owners/Officers: Robert J. Bower - President Michael J. Bower Vice President
Number of employees: 20
Year Started: 1973
Type of business: Auto repair & towing
`Over 32 years of service - serving Cen-
tral New York - 24 hour towing & road
service. Largest independent parts inven-
tory in Central New York - stocking
brand name quality parts. Full service
repairs for cars & trucks - Including full
body shop repair.'
Quality Service
15 Service Bays, From minor to major repairs including: NYS inspection
(auto and heavy duty), Service full chassis, front end alignment, Electronic
diagnostic & repair, Collision repair - body & fender, Service RVs, snow
plows, camping trailers,
new front counter and waiting area.
Towing
9 truck fleet, 24 hour light & heavy towing, Small to big tow trucks & flat beds,
Commercial & personal, Wreckmaster certified
Parts
Wholesale & Retail, Largest inventory of any repair shop in CNY. Quality
parts like AC-Delco, Bosch, Goodyear, and Mobil Oil. Large inventories
means quicker repairs. Brand picked for quality not availability.
Oakwood Service Center Inc.
The brown brick exterior of Mercy
Health and Rehabilitation Center has-
n't changed much over the past
decades. It still stands tall on St.
Anthony Street but inside there have
been many recent changes, from
increasing the number of nursing
positions and designing new occupa-
tional and physical therapy programs,
to aesthetic changes which enhance
the quality of life for its more than
200 residents and short-term rehab
patients.
The newest addition to MH&RC
staff is Lane Duger, Physical Therapist
and new Director of Rehabilitation
Duger formerly was Director of
Rehabilitation for almost eight years
at Rosewood Heights in Syracuse. He
did his undergraduate study at the
University of Buffalo and is currently
in the Doctorate program at Upstate
Medical University in Syracuse.
Duger, 44, has lived in Auburn
since 1985 and he says the move is
like "coming home."
"I left a job I was exceptionally
happy at but I'm very happy to be
able to provide services where I live,
where our two sons will grow up," he
said. "The salt of the earth live here
and I'm proud to serve them"
Lane's wife Robin, a Physician
Assistant at the Syracuse Veteran's
Administration Hospital, said Auburn
offers everything anyone could hope
for in a community including theater,
sports, outdoor activities, dining,
good schools and so much more!
In his leisure time, Lane coaches
boys and girls baseball and Pop Warn-
er football.
As for his work at Mercy Rehab,
Duger said, "ultimately rehabilitation
will be transitioning to an evidence
based practice providing the most cur-
rent assessment tools and treatment
programs that are supported by
research. I am working closely with
world class researchers, clinicians and
educators like Dr. Dale Avers, Dr.
Patrick VanBeveren and Dr. Berry
Berg at Upstate Medical University to
name just a few".
"I think it's vital to the residents.
It's a lot of work but that's why we're
here," he said.
Duger said his goal for the rehabili-
tation department along with growth
is to provide the highest clinical stan-
dards in Physical Medicine and Reha-
bilitation.
"We want people to know we're
very serious about rehab here," he
said.
The facility is also welcoming
Renee Becker, who became Director
of Social Services in December and a
new Medical Director to take over for
Dr. Robert Kalet who passed away last
year.
Mercy's Administrator, Steve Ash,
said Dr. Marc Maller has a wealth of
experience providing and directing
physician services in skilled nursing
facilities. "I think people are really
going to enjoy his energy and enthusi-
asm".
Dr. Maller joins Dr. Martin
Weitzel who has been covering the
facility and serving as interim director
for the past several months.
Suzanne Reid, RN has been the
Director of Nursing since August
2004. Prior to coming to Mercy, she
served in the same capacity at
St.Camillus in Syracuse. One of
Suzanne's goals for the nursing
department is to assure that rehabili-
tation patients are enabled, through
nursing support, to meet their opti-
mal levels of functioning. "The ulti-
mate goal is to get people back into
the community."
Judy Greco, Director of Admis-
sions and the Adult Medical Day Pro-
gram said, "Mercy remains commit-
ted to providing quality long and
short term care. It is our goal to meet
the health care needs of the commu-
nity and enhance the quality of life for
all who receive our services. We wel-
come the addition of the new staff."
The facility encourages existing
staff to continue their education and
has hired several recently certified
nurse aides and licensed practical
nurses to augment staff on all three
shifts.
Mercy Health and
Rehabilitation Center
