3 0
A d d i t i o n a l I n f o r m a t i o n
B
IOSIS and SilverPlatter offer a wide variety of educational services and support
materials specifically designed to aid our users.
Help Desks
For worldwide customers, BIOSIS' Domestic Help Desk is available from 8:30 A.M.
to 8:00 P.M. (Eastern time), Monday through Friday. Telephone: 1-800-523-4806
(USA and Canada) or (215) 587-4847 (Worldwide); Fax: (215) 587-2016; Internet
E-mail: info@mail.biosis.org
BIOSIS' European Help Desk in the U.K. responds to inquiries from the U.K., Western
Europe and the Middle East and is available from 0900 to 1700 hours (London time),
Monday through Friday. Telephone: +44 (0) 1904 644269; Fax: +44 (0) 1904 612793;
mail: BIOSIS, U.K., 54 Micklegate, York, North Yorkshire YO1 1LF, U.K. Internet E-
mail: helpdesk@york.biosis.org
BIOSIS' Japanese Help Desk in Tokyo is available for our customers in Japan.
The Japanese Help Desk is staffed by JAICI and is available from 9:00 A.M. to
5:00 P.M. (Tokyo time), Monday through Friday. Telephone: +81-3-5978-3601;
Fax: +81-3-5978-3600; Mail: JAICI, Nakai Building, 6-25-4 Honkomagome,
Bunkyo-ku Tokyo 113, Japan.
SilverPlatter Help Desks
SilverPlatter provides technical support for users of BIOSIS' CD-ROM products.
Contact SilverPlatter's U.S. Headquarters, SilverPlatter Information, Inc., 100 River
Ridge Drive, Norwood, MA 02062-5026 USA; Telephone: 1-800-343-0064 or
(617) 769-2599; Fax: (617) 769-8763.
SilverPlatter Chapter
Available from SilverPlatter, the BA on CD and BA/RRM on CD chapter
comprehensively covers field descriptions and search tips and contains appendices
listing Concept Codes, Biosystematic Codes and Super Taxa. The chapter is included
with shipment of the disc.
SilverPlatter Command Cards
These cards provide examples of all commands used in the SPIRS software to search
the CD-ROM products, and are included with shipment of the disc.
A d d i t i o n a l I n f o r m a t i o n
