Hairdresser Career Development Training System Personal Development Quiz Page 4
Do you have a sincere and caring attitude towards your clients' needs and
problems?
Do you have the courage to acknowledge your own strengths and weaknesses?
Are you willing to make positive changes through a program of
self-renewal and behavior modification?
Customer Service
Do you always greet your customers with a warm smile, enthusiasm, and a
caring attitude about meeting their needs?
Do you get a lot of referrals?
Are you aware that your clients' patronage represents your livelihood?
Do your actions and behavior show that appreciation?
Do you work hard to earn your clients' trust, confidence, and long-term
patronage?
Do you work hard to exceed client expectations?
Do you work hard at building self-esteem and self-confidence in others?
Have you tried to improve your communication and people skills by
taking public-speaking classes?
Have you tried to develop your selling skills?
Do you know how to understand, fulfill, and exceed your clients' expectations?
Do you know how to sell the benefits of your products and services?
Have you asked your boss or manager for advice on how you can improve?
Do you know the power of customer service?
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