Your guide to Broadband Digital TV 29
28 Your guide to Broadband Digital TV
Questions and answers
Your set top box meets demanding international safety standards. And, as with
any other piece of technical equipment, you must treat it with care. If at any time
you're worried about its safety or functioning, please telephone customer
services on 0800 953 9000 or 150 from a Telewest phone.
Remember that if you touch the mains electricity you can receive a severe electric
shock which can kill. To avoid accidents, follow these simple precautions.
Never remove the top of the set top box.
Make sure that all electrical connections are secure.
Connect all leads from the set top box to your TV, video and any other
equipment before plugging the set top box into the mains.
Unplug the set top box from the mains supply before you disconnect any
other equipment from the panel at the back.
Never allow anything to be pushed into slots, or other openings in the case of
the set top box (except the cards into the proper slots).
Do not store the set top box in damp, cold, hot or dusty places.
Do not cover the ventilation holes of the set top box.
Do not put drinks, vases or anything that might spill near the set top box.
Your set top box and the mains supply
There is a label on the base or back panel of the set top box. This tells you the
correct mains supply for it. Never connect the set top box to a different supply.
The lead supplied with the set top box comes ready fitted with a plug and has a
connector at the other end. Connect the set top box to the lead before putting the
plug into the mains socket.
If you want to disconnect the set top box from the mains, it's important to unplug
the lead from the mains before removing the connector from the set top box.
If you are in any doubt at any time about the mains lead, plug or its connection,
contact a qualified electrician.
What do I do if I've
Call customer services on 150 from a Telewest phone
forgotten my PIN?
or 0800 953 9000 from a standard line.
What do I do if I can't find
The buttons on the front of the set top box perform
my remote control.
most of the functions. Also you can call customer
services to order a new remote control.
What do I do if can't find
The channel may only broadcast for part of the day,
a channel that I have
so check the Mini Guide to see when the channel
previously been watching?
Do I still need a
Yes, everyone who has a TV must have a licence for it.
Like normal TV's, you also receive BBC1 and 2, ITV and
Channels 4 and 5.
Do I need an aerial?
You will need an aerial if you want to record programmes
from your terrestrial service while watching Broadband.
Can I have Telewest
Yes, you can have up to three Broadband set top
Broadband in more
boxes in your home, so you can have the choice of
than one room at home?
Broadband Digital TV in your bedroom and kitchen as
well as your living room if you want. To find out further
information and charges, call customer services.
Can I move Telewest
Yes, for a small call out charge we will send out a
technician to move your set top box and cables.
one room to another?
Or, we can give you extra set top boxes as above.
What if I move house?
If your new address is in an area we service we can set
up a transfer so you can take your service with you. Or,
call customer services to be disconnected, but be aware
that if you move and have been with Telewest for less
than 12 months you will be charged a disconnection fee.