Your guide to Broadband Digital TV 27
Trouble shooting
26 Your guide to Broadband Digital TV
Trouble shooting
P
roblem
Possible reason
What to do next
My PIN won't work.
You are not entering the
Check your PIN.
correct numbers.
A member of your family has
Check that a member of
changed the PIN.
your family has not
changed the PIN from the
original number given
before installation.
Nothing is happening.
Your set top box is not
Make sure that the mains
plugged into the mains.
lead is properly plugged in.
Your set top box is in standby
Press on your remote
mode (there is only one
control or set top box.
Green light showing).
My remote control is
The batteries are flat or
Make sure that you are
not working.
there is something blocking
pointing your remote
the path between the remote
control directly at your
control and your set top box.
set top box and that there
is nothing blocking the
path of the Infra-red signal.
A light should flash on your
box every time you press a
button on the remote
control. If it does not flash,
check the batteries in the
remote control.
There is no picture.
Your set top box is
Make sure that your set top
switched off.
box is plugged in and
switched on.
Your Scart leads are loose.
Make sure the Scart leads
are secure.
You are not on the
Make sure that you are
correct channel for your
tuned to the correct channel
services.
to watch Digital TV, this is
usually channel 6 or AV.
The picture is rolling or
Your TV may not be
Check your TV manual for
slanting.
fine tuned.
fine tuning and horizontal
hold controls and try
changing them.
P
roblem
Possible Reason
What to do next
There is no sound.
The mute button may have
If only one channel is
been pressed either on
affected, there may be a
your TV remote control or
technical fault elsewhere.
your Broadband remote
Wait a few hours and
control.
then try again.
The Telewest remote
Your TV volume may have been
Try using your TV remote
control volume
turned down, making your
control to reset the TV
doesn't work.
Telewest remote control
volume to a mid-level.
ineffective.
On-screen interference.
Your TV or video recorder
Check that your TV and VCR
may not be tuned in correctly.
are correctly tuned to your
set top box. In some cases
your set top box may need
to be re-booted.
The set top box changes
Reminders may be set.
Check that you have not set
channels by itself.
any reminders previously
that you may have
forgotten about.
The remote control buttons
Check that none of the
may be stuck.
buttons on your remote
control are stuck.
The picture is freezing
Check that all the leads are
or breaking up into
connected correctly.
squares.
The Broadband service
Unplug the set top box
has stopped working.
from the mains and check
that all leads are plugged in
and secure. Plug them back
in and switch on.
Picture appears blue,
Your Scart leads are loose.
Make sure your Scart leads
green or red
are secure.
