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A-1 Technology, Inc. - brochure (Page 2)

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A-1 Technology, Inc. - brochure


Our Offshore Maintenance service is a set of service aimed at taking over complete responsibility for
the ongoing enhancement, maintenance and support of your complex internet-based application.

Our Offshore Maintenance service leverages our world-class practices with the speed required for
Internet commerce and will help your organization conduct e-business better by:

· Improving quality
· Leveraging our vast talent pool
· Reducing cost
· A-1 Technology quality and satisfaction guarantee
·Access to vast resource pool with expertise in varied technologies
· One-stop shop for execution of projects on any platform
· Significant cost advantage
· Round-the-clock support available
· Access to A-1 Technology R&D support

Having completed simulation and training, the full cutover takes place wherein the client's daily
maintenance and support operations are moved to the offshore centers in India. A-1 Technology
provides standard 14-hour daily coverage, which, if needed, can be extended to 24 x 7 support,
including help desk options.

Depending upon application criticality, one or more A-1 Technology team members are stationed
on-site after the full cutover, to interface between the client and A-1 Technology offshore teams for
ensuring consistent system uptime

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