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Computer Graphics World - crg 5 v (Page 11)

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Computer Graphics World - crg 5 v
COMPANY POLICY:
69
How is technical support provided?
70
How long are historical versions of the software supported?
71
What is your policy towards bug fixes and bug lists?
(not feature upgrades)
72
What sort of site licensing or discount structure do you have?
73
Please describe your discount structure.
(# of copies, % discount)
CORPORATE DATA:
Version #/Date
74
When was the first version of this program first shipped?
Version #/Date
75
When did/does this current version of this program ship?
Version #/Date
76
When do you expect the following version or release to ship?
Date
77
When was the current version of this first announced?
Date
78
What year did the company start in CAD?
yes / no
79
Is this firm publicly held?
(if yes, enclose copies of your 10Qs or equivalent)
80
# of quarters the firm has been profitable, Q1'92 through Q4'95
(you may show the trend if you wish)
81
Total # of employees, company-wide?
82
# of employees for this product?
83
# of employees company-wide in direct sales (not marketing)?
84
Total annual sales of the whole company in 1995?
85
R&D expenditures as a percentage of annual sales (company-wide)?
86
Total sales for this product in 1995?
87
# of employees hired in the last 18 months?
Free
Paid
Features
q
no telephone support
1
q
q
direct phone support
2
q
q
primary phone support provided by third-party
(not dealer or VAR)
3
q
q
primary phone support provided by dealers/VARS
4
q
q
provided through private BBSphone:___________
5
q
q
provided via CompuServe, AOL, MSN, etc.
access:_______________
6
q
q
provided via Internetaddress:_______________
7
q
q
faxback servicephone:_______________
8
q
9
q
toll-free
10
q
toll-free with maintenance agreement only
11
q
technical support only through maintenance
agreement
-1
q
latest release of current major version
(e.g., AutoCAD 13c4)
-2
q
all releases of current major version
(e.g., AutoCAD 13c1)
-3
q
last release of the previous major version - N-1
(e.g., AutoCAD 12c4)
-4
q
last release of major version before that - N-2
(e.g., AutoCAD 11)
-5
q
all versions and releases up to _______years old
-6
q
last release/version for all platforms not
currently shipping
(e.g., AutoCAD 10 for OS/2)
-1
q
bug fixes are free for a limited time without a
maintenance agreement
-2
q
how long? __________________
-3
q
bug fixes are free with maintenance agreement only
-4
q
bug fixes are nominal cost (cost of media and handling)
-5
q
bug fixes provided on request only
-6
q
bug fixes at significant cost
-7
q
other - please describe __________________________
-8
q
bug lists are company confidential
-9
q
bug lists are made available in certain circumstances
-10
q
bug lists are made public as a matter of policy
-1
q
no multiple copy discount structure
-2
q
discounting starts with or at the 2nd copy
-3
q
discounting starts with or at the 10th copy
-4
q
discounts can reach at least 25%
-5
q
discounts can reach at least 45%
-6
q
discounts can reach as high as _________%
-7
q
discounts handled on a case-by-case basis
-8
q
true site licensing available
(not just multiple copy discount)
-9
q
floating network licensing is available
-10
q
floating network licensing is available at the module level
-11
q
floating network licenses can float across WAN
-12
q
other ____________________________
ęC
opy
righ
t
1
990
,
1
991
,
1
9
9
2
,
19
93,
19
94
,
199
6
W
BH
AS
SOC
IATE
S
The CAD Rating Guide
Page 11
Vendor Survey for the Fifth Edition
April 1996
WBH Associates
8220 Stone Trail Drive
301-365-5262 / 301-365-4586 fax
Bethesda, MD 20817-4556
74777.3073@compuserve.com

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