29
Staff Recruitment and Retention
City Care is a growing company.
Numbers grew by 104 during the
year, and when one considers
84 staff left the company, the
recruitment of new staff totalled 188.
As a consequence, more than one
quarter of staff have less than one
year of service.
Staff turnover was 15.4%, a large
increase from prior years, where
turnover (excluding redundancy) has
never exceeded 10%. Of the leavers
16% were company initiated through
dismissal, redundancy, or frustration
of contract.
While City Care only had one
redundancy last year, a management
position in Christchurch, we have had
large fluctuations in redundancies
over the years, depending on loss
of contracts. In the preceding years
redundancies were 1 and 28.
Training
City Care is currently spending 1%
of revenue on staff training, up from
0.8% in the prior year. This equates
to $1130 per employee per year.
Currently more than 100 staff are
in trades training towards National
Certificates at Level 3 or above,
effectively apprentices in historical
terms. Many are expected to
complete their qualification in the
next year.
The company has also continued
to develop its management training
modules, with a full succession
pool completing all courses, and
managers and supervisors attending
top up training as required.
Staff Satisfaction
Each November City Care carries
out a staff satisfaction survey. While
a wide range of options are sought
through a range of questions,
each year we ask staff to indicate
their general level of employment
satisfaction on a scale of 1 to 10.
Last year the average satisfaction
rating was 7.40, up from 6.98 in the
prior year (FIG.10. below).
Resigned
Redundancy
Retired
Frustration of contract
Death
Dismissed
(not work related)
REASONS FOR STAFF TURNOVER
66
4
6
6
1
1
STAFF IN TRAINING TOWARDS
QUALIFICATIONS
160
140
120
100
80
60
40
20
0
2001
2002
2003
2004
Diploma or Degree
National Certificate L4 & L3
Pre-apprentice
FIG.09. STAFF QUALIFICATIONS
FIG.10. STAFF SATISFACTION
0
1
2
3
4
5
6
7
8
9
10
Nov 03
Nov 02
Nov 01
Nov 00
140
120
100
80
60
40
20
0
Post Graduate
Degree
Diploma, NZCE, Advanced Trade
National Certificate L4
National Certificate L3
2001
2002 2003
2004
