City Care Performance Report 2004 Page 3
1
CONTENTS
Cover: Danielle, Sam and their mother Dianne
are frequent users of Christchurch City
playgrounds. They rely on City Care staff like
Phil Frame to keep their playgrounds safe.
3
Introducing City Care
3
· Capabilities
4
· Capacity
6
· Staff Profile
8
· Vision and Values
10
· Best Practice
11
· Ownership
objectives
governance
15 The Year in Review
19 Performance Summary
19
· Financial and Economic
22
· Innovation
23
· Serving Christchurch City Council
24
· New Markets, New Customers
24
· Quality Services
25
· Impact on Staff
30
· Health and Safety
31
· Community Support and Leadership
32
· Environmental Effects
34
· Notes to the Performance Summary
36 Financial statements
36
· Financial Performance
37
· Movement in Equity
38
· Financial Position
39
· Cash Flows
40
· Statement of Accounting Policies
42
· Notes to the Financial Statements
46 Statutory Information
47 Audit Report
49 Directory
